Frequently Asked Questions

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The school received the list of all codes. Contact the school’s secretariat to receive the code once again.

Yes, provided that your children are enrolled in the same school and in the same department. Execute your first order and confirm it. Then change the code via “Other Photo” and proceed with your order for the other children. Your orders are added to your basket one by one.

As is the case with all web shops, your personal data are necessary for tracing your order, i.e. knowing the exact status of delivery and/or payment. It also enables the school to contact you in case there is a problem with your order.

As explained on the website and in the letter you received, the orders are sent to the school after the sales period. For more information, please contact the school.

This problem may have been caused by several factors:

1/ You entered an incorrect amount or an incorrect order number on your transfer form (in the Reference section). In order to avoid errors, it is best to copy/paste this information from your confirmation e-mail to the transfer form. Ogone (the online payment platform) will refund the amount to your account after ten days working days. This will also lead to your order being removed from our system and not being processed.

2/ You paid by transfer after the validity date (5 working days). Ogone Ingenico (online payment system) will reimburse the amount after 10 working days. Due to that, your order has been deleted in our system.

3/ A list of the orders was provided to the school so they can verify the good receipt and distribution of the photos. An error may have occurred during the distribution. Please contact the school so they look into this.

4/ There was a production error. No problem. Please ask the school to contact us and to give your order reference. We will execute your order as soon as possible.